Refund and Returns Policy

Standard Delivery Times of Goods and Services for Product Purchases

Our Products are sourced and printed from our partners based in the US and Europe. Therefore, it can take on average between 2-3 weeks for the purchased items to reach your doorstep depending on where you are based, and potentially longer due to delays out of our control. What we can promise is that you will get your item, but with no guarantees on timeline for fulfillment, shipping and delivery. We do not refund purchases due to delays in delivery or buyer’s remorse.

Customs and/or Duties & Taxes

The prices we quote do not include any import/customs duties and tax charges applicable to your order. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS AND/OR DUTIES & TAXES APPLIED TO YOUR ORDER. You are personally responsible for paying these fees upon receipt or delivery of the order and are all dependent on the country you live in. Please check with your local Customs Department for more detailed information on how to estimate these additional charges.

Returns & Exchanges

All sales are final, however defected items will be honored up to 14 days from when the product was received. Upon return, a replacement item will be sent as replacement.

Buyer’s Remorse
No refunds are accepted for sizing or buyer’s remorse. Do not email us the next day asking for a refund because you regret your purchase, as we only make the product on your demand. All garment information (materials, quality, texture, etc.) is available on the product detail page.

To return/exchange a defective item, please contact info@navyonly.com.

Order Not Received

Any issues with your order must be brought up within 6 weeks after your order was made, or 4 weeks after the product was received/delivered.

Before contacting us, we recommend you reach out to your local post office and ask about your order. If that is unsuccessful, wait a couple of days, ask your neighbors, as sometimes parcels can be wrongly delivered by postal workers.

Ordering

Please note that upon placing an order, a receipt is automatically emailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that we shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, we shall issue a return to you in the amount of the incorrect price. We cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable you will be notified by our customer service team in a timely manner. We reserves the right to amend content of the site at any time. We will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur. We reserve the right to cancel any order prior to sending it out should we find an error in pricing.

Wrong Address
If you accidentally input the wrong shipping address and your item(s) is/are lost, the item may be returned to our warehouse. If said item(s) is/are returned and you would like them sent to the correct address, you would be responsible for this additional fee.

If your item has been returned to us due to an incorrect address, we will attempt to contact you once and if we do not hear from you within 2 weeks, your item will be donated to charity.

Payment, Pricing & Promotions

We accept PayPal payments, as well as credit card payments via PayPal (Visa, Mastercard, American Express and Discover). All prices listed are accurate to the best of our ability. In the rare case an item is mislisted or pricing error is made, we reserve the right to refuse to sell the item at the listed price and/or provide a refund.